Digital Transformation solution_type

Showing all 13 case studies

Learn how a leading UK telecom company improved their customer interactions using Webex Connect and innovative channels like RCS.

Sep 20, 2025

A UK telecommunications company used Cisco's Webex Connect to modernize customer communication with RCS, enhancing engagement and conversion rates, achieving substantial cost savings and improved cust...

Integrating multiple data sources for omni-channel CX

Sep 20, 2025

Swedish energy company Vattenfall used CM.com's Conversational AI Cloud to integrate communication channels, enhancing customer engagement and operational efficiency with over 2 million interactions, ...

Multi-channel communications & system consolidation

Sep 20, 2025

UK broadband provider TalkTalk used Cisco's Webex Connect to unify communication channels, achieving a 30-point NPS increase and transitioning 30% of customer contacts to digital messaging, enhancing ...

How Hospitality Expert enhanced customer experience by using Instagram Messenger and Mobile Service Cloud.

Sep 20, 2025

Hospitality Expert in Asia used CM.com's Mobile Service Cloud to enhance customer experience via WhatsApp and Messenger, achieving quicker responses, multilingual support, and a 30% increase in bookin...

EaseMyTrip: Better conversion and customer experience with WhatsApp, RCS, and SMS

Sep 20, 2025

Indian travel company EaseMyTrip partnered with Infobip to enhance customer communication using WhatsApp Business, RCS, and SMS, achieving a 2.7% higher conversion rate and a tenfold increase in surve...

Consistent Omni-Channel Customer Experience across Web, Mobile, and Social Media

Sep 20, 2025

Gold exchange Cash for Gold USA used CM.com's Mobile Service Cloud and Mobile Marketing Cloud to enhance communication, achieving a 150% increase in their client base and improved customer satisfactio...

Omni-channel chatbot and agent assistance throughout the customer journey

Sep 20, 2025

Gift provider YourSurprise enhanced customer service in 23 countries using CM.com's Mobile Service Cloud and AI, achieving a 60% reduction in conversation time and a high NPS of 70.

Fully digital customer experience with WhatsApp & Viber

Sep 20, 2025

Motor Racing event Dutch Grand Prix used CM.com's digital solutions, including WhatsApp and Viber, to enhance fan experience, improve crowd control, and ensure cashless transactions, boosting operatio...

Omni-channel customer journey with automation

Sep 20, 2025

Malaysia used car sales Carsome, implemented omnichannel communication, achieving 10% lead conversion increase and 2X more leads confirming appointments.

A growing UK network with complex internal processes.

Sep 20, 2025

UK Telco Smarty implemented Webex Connect, achieving 500% campaign engagement increase and 70% 5-star Trustpilot rating.

WhatsApp Marketing & Chatbot

Sep 20, 2025

Brazilian ice cream brand Kibon used Infobip's WhatsApp Marketing & Chatbot to enhance B2B communications, achieving a 30,000% ROI, 94% delivery rate, and 74% campaign view rate.

How Secret View offers organizations a user-friendly and simple solution to learn from high-quality feedback.

Sep 20, 2025

Mystery shopping platform Secret View in Holland used CM.com's WhatsApp Business Platform to enhance feedback collection, streamline communication, and achieve 100% age verification compliance, improv...

One Time Password API Sri Lankan operators explore metaverse potential with Open Gateway APIs

Sep 20, 2025

Metaverse concert provider Axiata Group's MetaStage in Sri Lanka and Indonesia used GSMA Open Gateway APIs, including One Time Password, Carrier Billing, and Device Location, enhancing security and re...