Virtual Agents solution_type

Showing all 17 case studies

Cloud-based conversational IVR

Sep 20, 2025

Telecommunications provider enhanced customer engagement with Radisys' cloud-based conversational AI voice and video virtual assistants, improving service quality and user satisfaction by reducing cal...

Voice-based Virtual Agent with GenAI

Sep 20, 2025

Asian airline improved customer engagement in Asia using Radisys' GenAI voice-based virtual agents, enhancing travel booking efficiency and service quality, reducing costs, and increasing agent produc...

How iFood served up conversational AI to improve B2B communication with drivers, restaurants, and end-users

Sep 20, 2025

Latin American food delivery service iFood enhanced communication with Sinch's AI, improving efficiency and satisfaction by automating 94% of tickets, reducing delivery issues by 70%, and increasing s...

WhatsApp Chatbot

Sep 20, 2025

Domino's Pizza in Holland streamlined recruitment by using CM.com's WhatsApp chatbot, increasing job applications by 40% and enhancing efficiency for recruiters and candidates.

WhatsApp Marketing

Sep 20, 2025

Non-profit healthcare organization Salud Digna in Mexico used Sinch's WhatsApp Business API to enhance patient communication, significantly improving engagement and satisfaction, with a 70% increase i...

Self-service chatbot for customers

Sep 20, 2025

DHL Parcel Benelux, a delivery service, used CM.com's Conversational AI in Benelux to enhance customer service with the Tracy chatbot, improving satisfaction and operational efficiency by streamlining...

Internal Helpdesk powered by GenAI

Sep 20, 2025

A US-based national moving company used CM.com's generative AI tool to enhance customer service, improving response times and accuracy, boosting customer satisfaction, and setting new industry efficie...

Automated account registration via WhatsApp

Sep 20, 2025

Global ride-hailing company Bolt used Infobip's solutions, including WhatsApp, to enhance driver registration, achieving a 40% increase in conversion rates by streamlining communication and re-engagin...

Omni-channel agent-delivered support through one platform

Sep 20, 2025

EU auto retailer WinParts partnered with CM.com to enhance customer service using live chat, boosting conversion rates from 4% to 15% and improving customer ratings from 8.5 to 9.1.

Sinch WhatsApp for Customer Service

Sep 20, 2025

Uruguayan football club Peñarol enhanced customer service and fan engagement using Sinch's WhatsApp Business API, reducing operational costs by 36%, decreasing response time by 78%, and increasing fan...

Video-based Virtual Agent

Sep 20, 2025

Japanese theme park enhanced customer experience with Radisys video-based virtual agents, improving personalization and reducing operational costs.

Multi-lingual Self-Service with Agent Escalation via WhatsApp Chatbot

Sep 20, 2025

Payroll service provider Edenred UAE used Infobip's cloud contact center and multilingual WhatsApp chatbot to handle increased customer support demand, achieving a 96% decrease in wait times and signi...

AI Virtual Assistant

Sep 20, 2025

US-based insurance agency Goosehead Insurance partnered with Vonage to integrate AI Virtual Assistant, enhancing client engagement and communication efficiency, increasing appointment booking rates to...

How METRO uses WhatsApp to boost customer engagement

Sep 20, 2025

Germany food wholesale METRO used WhatsApp with Sinch, increasing customer satisfaction by 15% and order frequency by 10%.

How a leading telco increases client & employee satisfaction with Conversational AI

Sep 20, 2025

Europe telecommunications company enhanced customer service with Sinch AI, reducing operational costs by 25% and increasing interactions by 120%.

RCS Marketing & chatbot

Sep 20, 2025

French frozen food retailer Picard enhanced customer engagement using Sinch's RCS, achieving a 42% increase in engagement by offering interactive messages, improving interaction, satisfaction, and con...

Interaktive Offers Flexible, Two-Way 24/7 Customer Support, Powered by Vonage AI Studio

Sep 20, 2025

Mexican tech provider Interaktive partnered with Vonage to enhance its call center using Vonage AI Studio, reducing development time by over 50%, increasing customer satisfaction by 40%, and cutting s...