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Telecoms industry

Communications services and infrastructure, including wifi, mobile, fibre and satellite.

Showing all 24 case studies

Cloud-based conversational IVR

Sep 20, 2025

Telecommunications provider enhanced customer engagement with Radisys' cloud-based conversational AI voice and video virtual assistants, improving service quality and user satisfaction by reducing cal...

Inbound Call Screening for Spam

Sep 20, 2025

A large North American service provider used Radisys' virtual assistant for spam call screening, enhancing agent productivity and customer satisfaction by improving agent availability.

On-Demand Professional Voice Recordings

Sep 20, 2025

Service providers using PromptVoice with NetSapiens enhance telephony services by integrating professional and AI voice recordings, improving caller experience and generating high-margin recurring rev...

Tuning voice calls for hearing impaired callers

Sep 20, 2025

European telco service providers used Radisys in Europe to enhance voice calls for people with hearing loss, improving clarity and inclusivity, and attracting new customers. 90% found speech clearer.

Learn how a leading UK telecom company improved their customer interactions using Webex Connect and innovative channels like RCS.

Sep 20, 2025

A UK telecommunications company used Cisco's Webex Connect to modernize customer communication with RCS, enhancing engagement and conversion rates, achieving substantial cost savings and improved cust...

Cable Bahamas leverage Webex Campaign to engage customers

Sep 20, 2025

Bahamas-based telco Cable Bahamas used Cisco's Webex Campaign for email and SMS payment reminders, improving customer payment punctuality by 30% and enhancing satisfaction with timely notifications an...

Microsoft Teams Connector for NetSapiens Service Providers

Sep 20, 2025

US-based VOIP provider SpectrumVoIP used NetSapiens' Microsoft Teams Connector to integrate accounts into Microsoft Teams, enabling seamless communication and scalability for service providers with ex...

Multi-channel communications & system consolidation

Sep 20, 2025

UK broadband provider TalkTalk used Cisco's Webex Connect to unify communication channels, achieving a 30-point NPS increase and transitioning 30% of customer contacts to digital messaging, enhancing ...

Network Access Connector

Sep 20, 2025

Telecommunications companies used Nabstract's Camara Project API-based SDK to connect applications to the Telco Open Gateway Platform securely, achieving on-demand high-performance network access and ...

Network API Support for Secure User Authentication

Sep 20, 2025

Indonesian telco Telkomsel used Telin's Mobile Number Verification to enhance user authentication, reducing verification costs by 40%, speeding up processes by 70%, and significantly decreasing fraud ...

Rich Media Services and Connectivity Building Blocks for MVNOs

Sep 20, 2025

Swedish MVNO enabler Telness Tech used iotcomms.io's cloud-native voice and media services to offer a customizable PBX solution, enhancing agility, ease, and affordability for small businesses.

SIPRec and IVR API for Public and Private Cloud Environments

Sep 20, 2025

European telecom provider Telia partnered with iotcomms.io to enhance its ACE contact center with a cloud-based SIPRec Recording and IVR solution, improving scalability and responsiveness for better c...

Slack Interface for Checking Agent Availability in NetSapiens

Sep 20, 2025

US-based telco NoContractVoIP used NetSapiens' APIs to integrate a Slack interface, reducing hold times by 75% and enhancing customer satisfaction through improved tech availability visibility.

Telco-branded Omni-Channel Contact Center as a Service

Sep 20, 2025

Large KSA Telco used SpeechLogix's white-labeled platform to rapidly deliver a high-margin custom experience, reducing infrastructure management costs and eliminating dependence on legacy hardware.

Telco-branded Unified Communications as a Service

Sep 20, 2025

Telco network operators used SpeechLogix's white-labeled platform for Unified Communications as a Service, rapidly delivering high-margin custom experiences, reducing infrastructure costs, and elimina...

Video Analytics QoD SDK

Sep 20, 2025

Telecommunications companies used Nabstract's Camara Project-based QOD SDK for Intel OpenVino in video analytics, surveillance, and media streaming, achieving on-demand jitter-free high-resolution vid...

Video Surveillance, Computer Vision

Sep 20, 2025

A global telecommunications provider used Network APIs to enhance Computer Vision Applications over private 5G for enterprise customers, improving customer satisfaction and driving revenue growth.

WhatsApp Business API

Sep 20, 2025

Pakistani telco Jazz used Infobip's WhatsApp Business API to enhance customer service, reducing operational costs by 32% and improving efficiency and satisfaction through automated self-service option...

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

Sep 20, 2025

German telco Telekom Deutschland used Infobip's RCS Business Messaging to enhance marketing campaigns, boosting customer engagement and conversion rates by delivering interactive messages, achieving a...

Live call translation

Sep 20, 2025

Indian telco used Radisys Engage Live Translator in India for multi-lingual online education, integrating it with their conferencing system, streamlining operations and supporting revenue growth.

Business Texting for NetSapiens Service Providers

Sep 20, 2025

European managed service provider implemented Textable messaging platform, enhancing communication capabilities and extending services across all customer verticals rapidly.

How a leading telco increases client & employee satisfaction with Conversational AI

Sep 20, 2025

Europe telecommunications company enhanced customer service with Sinch AI, reducing operational costs by 25% and increasing interactions by 120%.

A growing UK network with complex internal processes.

Sep 20, 2025

UK Telco Smarty implemented Webex Connect, achieving 500% campaign engagement increase and 70% 5-star Trustpilot rating.

TIM Brazil streamlines authentication

Sep 20, 2025

Telco TIM Brazil used Infobip's Number Verification API to streamline authentication on its TIM Fun app, reducing authentication time and increasing success rate, thereby boosting adoption.